Terms & Conditions

Last Updated: 30-04-2025

Welcome to Pumpwala, operated by VP Pumpwala Water Solution LLP, located in Latur, Maharashtra. By accessing or using our website (pumpwala.app) or mobile app, you agree to be bound by the following Terms & Conditions.

Please read them carefully before proceeding with any transactions.

1. General

These Terms & Conditions govern your use of our platform and the purchase of any products or services. By using Pumpwala, you accept these terms in full. If you disagree with any part, please do not use our website or app.

2. Company Information

• Business Name: VP Pumpwala Water Solution LLP

• Location: Latur, Maharashtra, India

• Phone: +91 99222 16111

• Email: [email protected]

• Website: www.pumpwala.app

3. Eligibility

You must be at least 18 years of age to make purchases on our platform. By using this site, you warrant that you are legally able to form binding contracts.

4. Products & Services

We provide a range of water pumps, spare parts, pipes, wires, and accessories for agricultural, residential, and industrial use. Product images are for illustration only; actual products may vary slightly.

5. Pricing & Payments

• All prices are listed in Indian Rupees (INR) and include applicable taxes unless stated otherwise.

• We reserve the right to change pricing without notice.

• Secure payment options are available via UPI, Credit/Debit Cards, Net Banking, and Wallets.

6. Shipping & Delivery

• Delivery times may vary depending on product availability and your location.

• Standard delivery is between 3-10 business days.

• We are not liable for delays caused by third-party logistics providers.

7. Returns & Refunds

• Returns are accepted only for damaged, defective, or wrong products delivered.

• Requests must be raised within 48 hours of delivery.

• Refunds will be processed within 7-10 business days after product inspection.

• For return assistance, please contact us at +91 99222 16111 or [email protected].

8. Warranty

Warranty, if applicable, is provided as per manufacturer terms. Details will be shared on the product page or invoice. Proof of purchase is required for any warranty claim.

9. User Responsibilities

You agree not to misuse the website or app. This includes, but is not limited to, unauthorized copying, data extraction, or attempting to breach the platform’s security.

10. Limitation of Liability

VP Pumpwala Water Solution LLP is not liable for any indirect, incidental, or consequential damages arising from use of the platform or products. All services are provided "as is" without warranties of any kind, unless expressly stated.

11. Intellectual Property

All content on the site—including text, images, logos, and designs—is the property of VP Pumpwala Water Solution LLP and protected under copyright law. Unauthorized use is strictly prohibited.

12. Privacy

Your privacy is important to us. Please refer to our Privacy Policy for details on how your information is collected, used, and protected.

13. Changes to Terms

We reserve the right to update or modify these Terms & Conditions at any time without prior notice. Changes will be posted on this page with a revised date.

14. Contact Us

For any questions, concerns, or feedback regarding these terms, please contact us at:
📞 +91 99222 16111
📧 [email protected]
🌐 www.pumpwala.app